PRIVACY POLICY
UPDATED ON 3rd July 2023
This Privacy Policy (“Privacy Policy/Policy”) discloses the privacy practices for “WISHTREE EDUCATION ACADEMY”. (“WISHTREE EDUCATION ACADEMY”, “We/we” or “Us/us”) with regard to the collection and use of the Personal Information (defined hereunder) of the customers, vendors, employees, and the users (“You/you” or “Your/your”) and use of the online platform www.wishtreeedu.com (“Website”). This Privacy Policy, along with the Terms of Use, describes our practices regarding, including your choices in relation to how we collect, store, use, share, and secure your Personal Information across our Website. It also describes your choices regarding use, access, and correction of your Personal Information and your rights in relation to your Personal Information and how to contact us or supervisory authorities in the event you have a complaint.
By providing your consent to this Privacy Policy and accepting the Terms of Use, you agree to the collection, use, and transfer of your Personal Information as set out in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use/access this Website.
We will review this Privacy Policy from time to time to make sure it is up to date. If you are just a visitor, then please note that this Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this Policy periodically. If you are our registered user, we will notify you before we make changes to this Policy and give you the opportunity to review the revised Policy before you choose to continue using our services.
By Personal Information, we mean any information that can either itself identify you as an individual ("Personally Identifying Information") or that can be connected to you indirectly by linking it to Personally Identifying Information. Please note that usage of the term Personal Information in this Privacy Policy includes sensitive personal data or information, wherever appropriate and/or mandated under applicable laws.
COLLECTION OF INFORMATION
As a visitor, you can browse our Website and Application to find out more about our Website and Application. You are not required to provide us with any Personal Information as a visitor. When you visit the Website, we collect and store certain information to improve security, analyze trends, and administer the Website with a view to assist us in improving customer experience. We use this information to evaluate traffic patterns on our Website so that we can make it more useful to our visitors.
We collect your Personal Information when you register with us, when you express an interest in obtaining information about us or our products and services, when you participate in activities on our Website, or otherwise contact us.
We will only collect your Personal Information if we have a proper reason for doing so, e.g., to comply with our legal and regulatory obligations; for the performance of our contract with you or to take steps at your request before entering into a contract; for our legitimate interests (where permitted by law) or those of a third party; or where you have given consent. In some cases, we may also have a legal obligation to collect Personal Information from you or may otherwise need the Personal Information to protect your vital interests or those of another person (for example, to prevent payment fraud or confirm your identity.)
Our primary goal in collecting your Personal Information is to provide you a safe, efficient, smooth, and customized experience. This allows us to provide courses, study material, and tutorials that most likely meet your needs and to customize our Website to make your experience safer and easier. We also use your Personally Identifiable Information together with other information to help us better understand our users and to improve the content and functionality of our Website. The information we learn from you helps us personalize and continually improve your experience at our Website. We do not voluntarily make this information available to third parties, nor do we use it for any other purpose, except as set out herein.
When you visit our Website or Application, as part of a purchase of one of our courses or registering on our Website or Application, we may collect a variety of Personal Information that you voluntarily provide to us via one of our contact forms, via a chat or phone session, such as:
• Contact Information, such as name, email address, display picture, mailing address, phone number, IP address, geographic location, or phone number.
• Information to enable us to check and verify your identity, e.g., your date of birth, mark-sheets, Passport/Aadhar/Voter ID details.
• Billing Information, such as debit card number, credit card number, and billing address.
• Unique Identifiers, such as username or password.
• Reviews or ratings, syllabus and course preferences, account settings (including preferences set in the "Account" section of our Website); and
• Information provided to us through our service, interaction with our customer service, participation in surveys or marketing promotions.
If you are an employee or teacher member of “WISHTREE EDUCATION ACADEMY”, apart from your academic documents, we collect the following Personal Information:
• Name
• Address
• Email address
• Contact number
• Date of birth
• Gender
• Pan card number
• Aadhar number
• Passport number
• Marital status
• Nationality
• Details of family members and dependants
• Bank account details
• Education details
• Blood group
We collect information about you and your use of our service, your interactions with us as well as information regarding your computer or another device used to access our service. This information includes your activity on our Website, such as classes, study materials, courses, and search queries; details of your interactions with customer service, such as the date, time, and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings; device IDs or other unique identifiers, device and software characteristics (such as type and configuration), connection information, statistics on page views, referring source (for example, referral URLs), IP address (which may tell us your general location), browser, and standard web server log information, information collected via the use of cookies, web beacons, and other technologies.
With the help of backend applications, we aim at providing better services and better interaction with teachers, depending on the beneficiary’s line of interest. We also may ask for this information at other times, such as when you enter contests or other promotions sponsored by us and/or our partners. If you use our Website or Application, you will have the opportunity to enter your bank account information. You may also provide us with Personal Information when you send us feedback, post content, or respond to surveys. When you post comments on our Website, the information contained in your comment will become public and anyone will be able to view it. We use this information to operate, maintain, and provide to you the features and functionality of the service. We collect this information for:
• Delivering services and Information that you have requested;
• Audit and logging of usage data for the purposes of internal security, user authentication, and usage pattern analytics;
• Customizing the advertising and content you see;
• Improving our services and Website;
• Contacting you;
• Conducting research;
• Delivering marketing communications, promotional materials, or advertisements that may be of interest to you;
• Internal record keeping;
• Administering a contest, promotion, survey, or other site feature;
• Monitoring and enforcing terms of service, including dispute resolution;
• Monitoring and protecting the security and integrity of our Website, Application, systems, and network;
• Market research;
• For any other purpose with your consent; and
• For any other lawful purpose as permitted under the applicable law.
By submitting your data and/or using our Website or Application, you agree to this use.
Please note that as part of the service, we may transfer your Personal Information to other regions, including to any of our offices in India or to our service providers. If you are outside India, your information will be transferred to India, and by submitting your information, you consent to its transfer to India, and to its storage, processing, and use there in accordance with this Policy.
We may transfer cookies, which are small files containing a string of characters, to your IP address, giving the browser distinct identification, to keep track of the user's preferences. Furthermore, these files also help in logging in faster and act as a mechanism to determine user trends.
USAGE AND RETENTION OF INFORMATION
The Personal Information collected from you will be retained by us and/or our service providers in our database and records for such period as may be mandated by applicable laws or for the purposes set out in this Policy, including for providing services to you, conducting analytics, for our legitimate interests, or for such periods as may be necessary to comply with our legal obligations, after which such Personal Information will be deleted or anonymized from our systems.
We will retain your Personal Information for the duration necessary to achieve the purposes set out in this Policy, for as long as is necessary to protect our interests and to fulfil our legal and regulatory obligations, or for as long as necessary to enforce any agreement you may have entered into with us.
Your data is stored on our secure servers behind firewalls. We transfer data to India and store it there, and we may also transfer data to our service providers and others located in other countries. By submitting your data and/or using our Website, you agree to this transfer, storing, or processing.
We view the protection of your privacy as a very important community principle. We store and process your Personal Information on computers located in India that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. Our current Privacy Policy is available at all times at www.wishtreeedu.com/privacy.
Your Personal Information may be accessed by our employees, representatives, or consultants, who are trained and familiar with our privacy practices, and this access is on a need-to-know basis. Additionally, some of our employees, service providers, or business partners may be located outside India. Therefore, your Personal Information may be transferred outside India.
We will only share your Personal Information to third parties who have a need to know such information for the purpose of this Policy. For example, the third parties will include our technology consultants and consultants to whom we outsource certain information, logistics providers, payment gateways such as Razorpay, CCAvenue, PayU Biz, and other such registered gateways, information verification agencies, payment processing companies, and other entities authorized by us to process your information. Also, certain features on the Website may allow you to share your Personal Information with other users. By submitting your Personal Information on the Website, you expressly consent to such sharing of your Personal Information.
Under no circumstances, we rent, trade, transfer, or share your Personal Information that we have collected with any other company for their marketing purposes without your consent. We reserve the right to communicate your Personal Information to any third party that makes a legally compliant request for its disclosure.
PROTECTION AND SECURITY OF PERSONAL INFORMATION
To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making changes to your Personal Information. If you have registered your profile on our Website, your profile and related Personal Information will be password-protected. You are responsible for maintaining the secrecy of your password and account information, and for controlling access to your registered profile and email communications from us, at all times. Please be careful and responsible whenever you are online. If you post Personal Information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your Personal Information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
You play an important role in keeping your Personal Information secure. You should not share your user name, password, or other security information for your account with anyone. If we receive instructions using your user name and password, we will consider that you have authorized the instructions. If you have any reason to believe that your user name or password or security information for your account is no longer secure, you should promptly notify us and change your user name or password, as appropriate.
We have appropriate security measures to prevent your Personal Information from being accidentally lost or used or accessed unlawfully. We limit access to your Personal Information to those who have a genuine business need to access it. Those processing your Personal Information will do so only in an authorized manner and are subject to a duty of confidentiality.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
If you are an employee, we use your Personal Information for purposes of payrolling and recording attendance, deduction of taxes, payment of remuneration, providing employee benefits (including making contributions to the provident fund, procuring medical insurance, etc.).
Once you have chosen to share Personal Information with us, we may disclose this information to companies that fulfill needs. In such cases, we provide these companies with only the information they need to perform their function.
If you are a candidate for employment, we may disclose your Personal Information to third parties to confirm references, verify the information you have provided, and for obtaining any other necessary background information regarding your application and to further assess your suitability for the position you applied for.
We will retain Personal Information about you for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.
COOKIES
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies to collect anonymous information about how you use our Website or Application by setting and accessing cookies on your computer. These cookies track information such as how often you visit our Website, what pages you view, and where you go after you leave the Website. The cookies are not connected to your personal information. We do not link the information stored in cookies to any Personal Information you submit while on our Website.
Our Website also uses cookies to keep track of your order, if you are registered on the Website, and to keep track of your login status.
If you are a registered user, we will use cookies to save your settings and to provide customizable and personalized services. These cookies do not enable third parties to access any of your customer information.
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period. You can remove persistent cookies by following the directions provided in your internet browser’s “help” file.
If you reject cookies, you may still use our Website, but your ability to use some areas of our Website may be limited.
We use Google Analytics to help us understand how our customers use the Website. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
THIRD-PARTY LINKS
This Privacy Policy applies only to the Website and Application. Our Website and Application may include links to other websites or services whose privacy practices may differ from ours. If you submit Personal Information to any of those websites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.
ACCESS, RECTIFICATION, AND DELETION
If your Personal Information changes or if you no longer desire to use our service, you may correct, update, delete inaccuracies, or amend the same by emailing our Customer Support by e-mail at the contact information listed on our Website. We will respond to your request to access, update, or delete your information within a reasonable timeframe.
OPTING OUT
We may use your Personal Information to contact you for transactional or informational purposes. For instance, we may contact you to provide information about new courses, study material, tutorials, or information relating to the courses or tutorials you have enrolled for, as well as for important updates regarding the Website. Additionally, we may contact you to offer promotions, surveys, or other promotional materials.
If you no longer wish to receive our emails or other non-transactional communications, you may opt-out of receiving them by following the instructions included in each email or communication or by contacting us. You can also unsubscribe from the link in the email you receive.
CHILDREN’S PRIVACY
Our Website is not directed towards children and does not knowingly collect Personal Information from children under the age of 18. If you are under 18, please do not submit any Personal Information through our Website. If you believe that we may have collected Personal Information from a child under 18, please contact us by e-mail, and we will promptly take steps to delete such information from our files.
GENERAL DATA PROTECTION REGULATION (GDPR)
We are the data controller for the purposes of GDPR, and unless otherwise stated, the primary legal basis for our processing of Personal Information is to fulfil our contractual obligations to you, and we are processing your data to meet our legitimate interests in providing and marketing our services to you.
We collect and process Personal Information as necessary for the purposes of performing our contract with you, and we are required by law to collect this information to comply with our legal obligations.
UPDATES
This Privacy Policy is effective as of the date mentioned above and will remain in effect except concerning any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time, and you should check this Privacy Policy periodically. Your continued use of the Website after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail.
